Billing Information

For Patients
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We understand that healthcare costs and insurance details can be complex. Our goal is to make the billing process as clear and transparent as possible so you know what to expect before, during, and after your visit.  Here you’ll find details on insurance, co-payments, deductibles, payment options, and cost estimates for your care.

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Insurance

We participate in most insurance plans, including Health Maintenance Organizations (HMOs) and Preferred Provider Organizations (PPOs).  If you are not insured by a plan we do business with, payment is due at the time the service is rendered. If you are insured by a plan we do business with, present your current card at your office visit so that we may verify your coverage. Knowing your insurance benefits is your responsibility. Please contact your insurance company with any questions you may have regarding your coverage.

Co-payments & Deductibles

All co-payments, deductibles, and/or co-insurance must be paid at the time of service. This arrangement is part of your contract with your insurance company. If patients provide valid insurance information, we will bill insurance on an assigned basis. Charges not covered by the patient’s insurance will be billed to the patient as outlined on the insurance explanation of benefits.

Payments can be made in the form of cash, personal check, and most credit cards. A fee will be charged to the patient per occurrence for any funds returned by the financial institution for non-payment.

Coverage Changes

If your insurance changes, please notify us before or on your next visit so we can make the appropriate changes to help you receive your maximum benefits.

Understanding Your Healthcare Costs

Know your rights under the No Surprises Act and read about good faith estimates

For questions, please call (855) 259-7663

You May Receive More Than One Bill

Even if your appointments are on the same day, you may get more than one bill when: 

  • You receive medical care at more than one of our Lourdes locations
  • You receive medical care at more than one of our Lourdes offices

Please email questions regarding your account to pfs@lourdesonline.org

Available Payment Methods

Lourdes accepts the following forms of payment:

  • Credit card and Debit card – Visa, Master Card, American Express or Discover
  • Personal Check – Mailed or presented in person at the Business Office
  • Money Order – Mailed or presented in person at the Business Office
  • Cash – Presented in person at the Business Office

Financial Assistance 

Trouble Paying Your Bill?

In keeping with our mission and values, Lourdes is committed to providing emergency care for all people. Lourdes also has a financial assistance program for medically necessary care for those who do not have the ability to pay, with special attention to those who are poor and vulnerable.

Financial Assistance Application
Financial Assistance Policy
Financial Assistance Policy – Summary

Solicitud de Asistencia Financiera
Política de Asistencia Financiera
Resumen de las Políticas de Asistencia Financiera

Different Ways to Pay Your Bill

Lourdes Financial Counselors will discuss ways to help you pay your Lourdes bill.

  • Discounts for uninsured patients or cash payments
  • Alternative payment arrangements
  • Financial assistance (explained below)

What is Covered by Financial Assistance?

Financial assistance is available to cover medically necessary services provided by Lourdes. These services may include hospital care, outpatient services, and emergency room services.

Who is Eligible for Financial Assistance?

Financial assistance is intended for patients who:

Cannot afford or do not qualify for health insurance
Have very limited financial resources
Have incurred sizable medical bills that are beyond their ability to pay
How is Eligibility for Financial Assistance Determined?

Eligibility will be determined based on your household income. You will be asked to provide this information on a Financial Assistance Application.

Financial Assistance Application
Solicitud de Asistencia Financiera

Examples of documentation that will be required are pay stubs, tax return forms, bank statements, and medical bills owed.

Participation in Government and Community Programs

No single organization can meet the needs of all patients who are unable to pay their medical bills. For this reason, we ask patients without insurance coverage to take advantage of all programs that can assist them. This helps Lourdes keep available resources for patients who cannot get other financial help.

Need Us to Help?

If you need help paying your Lourdes medical bill, please contact a financial counselor at the Lourdes Medical Center admissions desk. 

We’ll help you find options for paying your bill
Review your eligibility for financial assistance
Verify your financial need
Review other financial help available to you, i.e. local, state and federal health care programs
Contact Us

Lourdes Financial Counselors
Lourdes Medical Center
520 N. 4th Ave.
Pasco, WA 99301

HOURS
Mon. – Sat.
9:00 am – 9:30 pm 
Ph 509.546.2361
Fax 509.542.3065
Email FIN.COUN@lourdesonline.org

We offer financial counseling to help address any financial concerns you or your family members have regarding your Lourdes bill. Our financial aid policies can be found in the registration department, and available upon request. We are dedication to working with you, our patient, in a compassionate and caring manner. We are committed to helping you identify options for resolving your financial obligations.